Shipping Policy

Every Purrfectly Pink piece is made to order in our home studio, so your order has two parts to its journey: the time we spend making it, and the time the carrier spends delivering it. Here's exactly what to expect.

Processing & production time

Because each piece is laser-cut and finished by hand just for you, please allow 3 to 7 business days for us to make your order before it ships. Personalized and custom pieces may take a little longer, especially during busy seasons. If your order is time-sensitive (a birthday, a wedding, a gotcha-day surprise), message us before you order and we'll let you know what's possible.

Shipping rates

• Free shipping on orders over $50.
• Orders under $50 ship at a flat rate calculated at checkout, based on your cart and destination.

Where we ship

We currently ship within the United States. If you're outside the US and have your heart set on a piece, reach out and we'll see what we can do.

Delivery times

Once your order ships, delivery usually takes 2 to 5 business days depending on where you are. Delivery times are estimates provided by the carrier, not guarantees. Production time and delivery time are separate, so your total time from order to doorstep is roughly the two added together.

Tracking your order

As soon as your order ships, we'll email you a tracking number so you can follow it all the way home. If you have an account, you can also find tracking in your order history.

Getting your address right

Please double-check your shipping address at checkout. We cut and ship exactly what's on your order, and we can't cover the cost of reshipping a package sent to an incorrect or incomplete address. If you catch a mistake, email us right away and we'll fix it if the order hasn't shipped yet.

Delayed, lost, or damaged packages

Once your order is handed to the carrier, delivery is in their hands, and we can't control carrier delays, weather, or holiday backups. That said, we never want you left in the lurch. If your tracking stalls, a package goes missing, or something arrives damaged, email us with your order number (and photos, for damage) and we'll help make it right. For damaged or defective items, see our Refund Policy.

Questions? Let's chat

We're a small home studio and a real person reads every message. Reach us at [email protected] with your order number and we'll take care of you. 🐾